Request Information or Report a Problem

To contact LAFN, fill out this form and submit. It will be assigned to a mentor who will address the issue and respond back to you. Please note that all our mentors are volunteers and are using their free time to assist you.

Please do not submit multiple tickets on the same issue. That only delays response by the mentors and distracts them from other tickets thus increasing the response time for all users. Please make sure the contact information is complete. It is very frustrating for mentors not to be able to contact you because of errors or omissions in the phone number or email address.

If you would like to become a mentor, please email

When your question or problem is resolved, please let the mentor know or email so that the ticket can be closed.

Information about you so we can contact you if necessary.

Your LAFN User ID:

Contact E-mail address:

First Name    
Last Name

Street Address

City    State    Zip Code

Phone Number

Best Time to Call

A Short Subject for this ticket

Please describe the problem or question.

Please provide details so the mentor can provide accurate information. The specific OS version you use is likely to be needed. If this is a connection issue, the modem model will be helpful. Please include an e-mail address if you are not a LAFN user so that we can contact you by email if possible.

Route this ticket to:

Please select the appropriate categories for the ticket.

The categories are used to route the ticket to a mentor who can assist.

Ticket Categories

Windows 3.1

Windows 95

Windows 98

Windows NT

Mac OS

Registration Issues

LAFN Information





Internet Explorer



Outlook Express

Name Service

Connection/modem problems

On-site tutoring

Phone Response Required

Email Response

System Problem


Windows XP

Spanish Response Desired




DSL Issues

Windows Vista

Windows 7